Last week I needed to rekey 2 rental properties I own, so I called Philadelphia Lock & Key and Saul came out quickly and performed the operation for all four locks. Later he helped me recover some keys that I thought were not available anymore. Also, I was having some troubles with paying for the service since my wallet was stolen and the company was very understanding in this situation. Saul was very helpful and patient during all the process. Such customer service impressed me.